Workforce Optimization In Retail: From Point Of Hire To Point Of Sale


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Source: Aberdeen Group
Date: January 2008
Type: White Paper
Rating: (0)

Overview: Labor is both an asset to deploy strategically and an expense to manage carefully. Although technology has enhanced hiring practices for in-store staff paid by the hour, along with performance management and employee scheduling for some retailers, today’s retail workforce management policies, procedures and technologies are - in general - haphazard. As companies strive to balance the best hires with the best schedules, and control labor costs while meeting customer satisfaction goals, this white paper explains how they should evaluate their processes to ensure they effectively accomplish the task.

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