Authored on: Feb 14, 2013
Every time your company contacts a customer is an opportunity to solidify a relationship, or drive them to a competitor.
By analyzing the cycle time and quality of all customer touch points, from FNOL to settlement, you can fundamentally shift the way you interact with the people critical to your future growth and profitability.
• Save millions in claims loss dollars
• Grow revenue through increased client retention
• Improve liability investigations