AmFed Gains 16-month ROI with ImageNow Automated Workflow Technology


Click here to download now

Date: January 2006
Type: Case Study
Rating: (5)

Overview: As AmFed, the fastest growing provider of insurance in Mississippi, expanded, it was inundated by 2.4 million documents. AmFed chose ImageNow to better manage processes in the utilization management, claims, accounts payable and underwriting departments. Since deployment, ImageNow has delivered $2.5 million cost savings, and a 16-month payback on investment. Seamless integration between ImageNow and AmFed’s multiple insurance and business applications gives AmFed employees instant, single-click access to any detail in insureds’ files, enabling them to answer customer queries immediately. ImageNow has also elevated productivity by replacing cumbersome, paper-based processes with automated workflow, which enables users to electronically route documents between offices without the risk of misplacement that paper posed. For example, AmFed uses ImageNow Workflow to speed the issuance of homeowner insurance policies. Underwriters process applications and forward them to a manager’s approval queue or quote pending queue. When AmFed is ready to issue a policy, documentation is sent to one of several company queues assigned to AmFed and its insurance partners. The policy is then issued and routed to the complete queue. WebNow, the browser-based companion of ImageNow, enables AmFed employees to view documents simultaneously from any location. WebNow also is reducing the intrusiveness of the auditing process. Auditors easily view and assess claim files without needing to come to the company’s headquarters. “We offer more than insurance here,” says Jennifer Muse, director of special projects at AmFed. “We needed a complete product that could grow with us in

Not what you're looking for? Search again
Go Advanced »

View All Categories

Business Intelligence : Analytics, Business Process Management, Content management, Dashboards, Data Mining, Data Quality, Databases, Datamarts/Data Warehouses, Information Management, Knowledge Management, Performance Management

Development : Architecture & Design, C/C++, Database, Development Tools, Embedded Systems, High Performance Computing, Java, Mobility, Security, Web Development, Windows/.NET, Open Source

Government : Cloud/SaaS, Enterprise Applications, Enterprise Architecture, Federal, Information Management, Leadership, Mobile & Wireless, Policy & Regulation, Security, State & Local

Hardware : Blades, Data centers, Desktops/PCs, Grid/Cluster Computing, Handhelds/PDAs, Macintosh, Peripherals, Processors, Supercomputers, Unix/Linux servers, Utility/On-demand Computing, Virtualization Hardware, Windows Servers

Healthcare : Policy & Regulation, Leadership, Security & Privacy, Mobile & Wireless, Electronic medical records, Clinical information systems, Administration systems, Interoperability, The Patient

Infrastructure : ATM, Ethernet/Gigabit Ethernet, Frame relay, IPv6, Traffic Management, Network/Systems Management, PBXs, Printers, Remote Access, Routers, Switches, UPS, VPNs, WAN Optimization/Acceleration, Wide Area File Services

Internet : B2B, B2C, Browsers, E-Business/E-Commerce, E-retail, Google, Internet Policy, Internet Security, Search, Social Networks, Traffic Reporting/Monitoring, Web 2.0, Web Development, Social Business

Management : Career Development, Executive Insights/Interviews, H-1B, Legal, Outsourcing, Personnel Management, Recruiting, Regulation/Compliance, ROI/TCO, Salary/Compensation, Small-Medium Business, Training, Workplace Trends

Mobility : 3G Wireless/Broadband, 802.11x, Fixed Mobile Convergence, Mobile Business, Mobile Messaging, Muni Wireless, RFID, Smartphones, Wi-Fi VOIP, Wi-Fi/WiMax, Wireless Security, WLAN

Personal Tech : Blackberry, Bluetooth, Bluray, Digital Cameras, Digital Music, Digital Rights Management, Global Positioning Systems, iPhone, iPod, Peripherals, Smartphones, TVs/Home Theater, Virtual worlds

Security : Antivirus, Application Security, Attacks/Breaches, Cyberterror, Encryption, End user/Client Security, Intrusion Prevention, NAC, Perimeter Security, Privacy, Security Administration, Storage Security, Vulnerabilities and Threats

Services : Business Process Outsourcing, Business Services, Disaster Recovery, Hosted Applications, Hosted Storage, Internet/Data Services, Outsourcing, Software as a Service, Systems Integration, Telecom/Voice Services

Software : Integration, Application Optimization, Business Systems Management, CRM, Database Applications, Databases, Development Tools, ERP, Hosted Software/Applications, Linux, Open Source, Operating Systems, Productivity Applications, Server Virtualization, Service Oriented Architecture, Web Services

Storage : Data protection, Disaster Recovery, Removable/Portable Storage, Security, Storage Fabrics, Storage Systems, Virtualization

Telecom : VOIP, Unified Communications, Voice services, PBXs, Call Centers, Presence, Collaboration Systems, Business, Regulation, Internet policy

Windows/Microsoft : Applications, Internet Explorer, Microsoft Company News, Office Suite, Open Source, Operating system, Security


More On Claims