Authored on: May 11, 2012
Automating mobile workforce management can allow insurers to increase efficiency and improve service levels. When business is tough, that's a great advantage. With customer demands for better service increasing, many insurance providers can find themselves squeezed.
By automating mobile workforce management, companies can achieve a 10 to 20 percent increase in efficiency, freeing money to improve margins while increasing service levels.
This white paper will discuss:
� Customer appointment scheduling
� Automated field workforce scheduling
� Planned policies for extreme service scenarios
� Ongoing process optimization
� Mobility solutions