Authored on: May 23, 2012
Even in 2012, there might be light at the end of this long tunnel of economic trouble,
it's tempting to put aside technology investments until the economy officially improves.
But insurance companies that do so risk falling farther behind their forward-looking
competitors that are already taking steps to improve their internal systems and processes. And when you consider the fever-pitched battle underway to lure customers from one insurer to another, the differentiation provided by advanced technology will be critical to survival once the economy regains its footing.
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