Authored on: Jan 27, 2012
Retail Banks are re-thinking strategies to harness the data that is created in every corner of the bank enterprise. Core system data, Customer documents, email, and content from emerging technologies like social networking are creating the deluge of content. Developing an end-to-end enterprise content management (ECM) strategy that emphasizes capture and delivery will help develop further benefits in your retail bank environment and fast track the opportunities to leveraging the information of the future.
This whitepaper highlights the trends of extending an enterprise content management strategy to include core bank applications from the very beginning of the information capture process to delivery of content integrated with existing applications. A sound ECM strategy can help banks improve customer satisfaction, better manage disparate information and improve regulatory and compliance posture.