6 Steps for Service Management Software Purchasing


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Source: High 5 Software
Date: November 2007
Type: White Paper
Rating: (0)

Overview: It would take most service companies only a few months to achieve a return on investment if they buy the right software at the right price range for their needs. Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business. Solutions typically include modules such as CRM/Sales, customer, service and install orders, field technician dispatch, receivables, inventory, and a help desk or knowledge base. The CSMS will connect to popular accounting programs or include full accounting functionality as part of the CSMS solution. The best way to provide all employees at the service company with full knowledge of the customers is to have a CSMS in place.

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