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Overview: This paper from Knowlagent describes that CRM (Customer Relationship Management) strategy cannot succeed unless it is supported by a customer-centric organization, driven by timely, frequent communications and change management efforts. For too long, companies have made significant technological investments to improve customer service and have ignored the human performance element that directly impacts customer loyalty. Its comprehensive solution is uniquely designed to improve the performance of every agent, every day providing the tools to understand, instruct and proactively deliver the skills and knowledge required for optimal customer service.
4G Long Term Evolution Service Launched
TeliaSonera's LTE mobile broadband commercial network in Stockholm is now the fastest and largest in the world.
IDC Complex Event Processing Excerpt
This paper seeks to explain what events are, why they are important to your business, and what the options are for processing and managing these events (depending on their type and volume).
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