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Overview: This paper from Wisdom Network describes that the real benefits of Customer Relationship Management (CRM) will only come about through the intelligent mobilization and focus of all customer touching resources. There is very little evidence that firms take a systematic approach to resource deployment. Those which do, create greater customer value and enhanced sales and profits as a result. For the sake of brevity, this is referred as customer resource optimization and the remainder of this paper, covers some of the strategies for getting this right, including a practical roadmap which will rejuvenate any CRM initiatives that are currently flagging.
JMS Performance Benchmarks
This paper presents a performance analysis of publish/subscribe messaging throughput of FioranoMQ®, SonicMQ, Tibco EMS , ActiveMQ, JBoss Messaging, Sun JAVA MQ and IBM Websphere MQ. This...
IDC Complex Event Processing Excerpt
This paper seeks to explain what events are, why they are important to your business, and what the options are for processing and managing these events (depending on their type and volume).
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