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Overview: Mainstream western commercial culture has for the past decade searched for its lost roots in customer centricity and the fundamentals of being closer to the customer. The author in this paper states that if CRM executives recognize that they are today planting the seeds of tomorrow’s customer centricity, the entire organization can work simultaneously on growing profitable customer relationships. It’s this kind of customer focus can help a business stay close to its customers: committed, focused, and conscious of the common good.
Google Goggles
Google has introduced, google Goggles, a visual search application on Android devices that allows users to search for objects using images rather than words
IDC Complex Event Processing Excerpt
This paper seeks to explain what events are, why they are important to your business, and what the options are for processing and managing these events (depending on their type and volume).
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