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Overview: Customer Interaction Management is the whole process whereby customers get what they want, when they want it, from the place that has something they need. This means that a person needs to know what each customer needs, and can convey not just the data to them, but also in the form (at) they demand across all possible touch points. This paper identifies and reviews critical elements of Customer Interaction Management including customer self-service tools, chat with co-browsing, E-mail management, and campaigns, plus the imperative to make sure that they work in concert with each other.
Google Goggles
Google has introduced, google Goggles, a visual search application on Android devices that allows users to search for objects using images rather than words
IDC Complex Event Processing Excerpt
This paper seeks to explain what events are, why they are important to your business, and what the options are for processing and managing these events (depending on their type and volume).
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