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Overview: This paper from Institute of Electrical and Electronics Engineers talks about Customer Relationship Management Mini-track is now in its fourth year. The initial call for papers centered on a research agenda which was adapted and enhanced into a recently published paper (Romano and Fjermestad, 2003). Author has explored each of the research areas business models, technical issues, the markets, the human side and now the knowledge management issues.
Best Practices for Migrating from Lotus Notes to Microsoft Exchange and SharePoint
Is your business planning a migration from IBM Lotus Notes to Microsoft Exchange and SharePoint? Many companies are...
IDC Complex Event Processing Excerpt
This paper seeks to explain what events are, why they are important to your business, and what the options are for processing and managing these events (depending on their type and volume).
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