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An ISVs Guide to Achieving Business Advantage Through Faster Application Problem Resolution

Date: January 2008
Type: White Paper
Rating: (0)

Overview: The characteristics that makes the software development and deployment methodologies, such as SOA and Web Services, so powerful and productive when all goes well, make problems extremely difficult to diagnose when things go wrong. Complex issues involving a number of component vendors and no obvious root cause can lead to unproductive finger-pointing - while customers wait impatiently for a resolution. This paper examines the problem resolution challenges ISVs face throughout the product lifecycle.


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