TEAMQUEST and ITIL: Part 3 - Implementing Capacity Management [ Source: TeamQuest ]
January 2008- Once a decision has been made to improve service by adopting ITIL frameworks and best practices, a plan must be developed to implement the changes to the organizations. The risk of a full implementation is that some processes may not operate immediately as expected and therefore impact business processes. Other ITIL proponents feel that IT and business leaders should choose a staged approach when implementing the ITIL framework and best practices because the impact of ....

Skechers, an IBM ECM Customer Case Study [ Source: IBM ]
July 2008- Skechers plans locally, deploys globally to achieve process efficiency and compliance.

Trendy, savvy and cutting-edge were not the words to describe Skechers’accounts payable process. The manual process was rife with inefficiency. Lost documents, duplicate copies, postal and courier costs, lack of standard process, inability to determine invoice status, the expense of storing paper documents and end-of-quarter surprises describe a process that was hardly Sarbanes Oxley (SOX) compliant. With over 6,000 ....

The Power of Intelligent Automation - Why Automated Network and Systems Monitoring Is Critical to IT and Business Performance [ Source: CITTIO ]
April 2008- Despite the ever increasing complexity in the underlying infrastructure, IT is increasingly being called upon to do more with less. New network, systems, applications and multiple types of edge devices are being added daily. This infrastructure is essential to business operations making outages and slowdowns unacceptable during or after deployment. Also, the explosive growth and dynamic nature of many of the new infrastructure components makes traditional manual intervention inadequate.

Take a ....

Cutting Infrastructure Costs by Stopping Unwanted Mail at the Perimeter: Messaging Infrastructure Filtering: Part 4 of 4 [ Source: Sendmail ]
November 2008- Sendmail’s podcast “Cutting Infrastructure Costs by Stopping Unwanted Mail at the Perimeter: Messaging Infrastructure Filtering” focuses on how businesses can significantly cut costs by modernizing their messaging infrastructure and stopping unwanted mail. This podcast is the fourth of four editions in this series and focuses on filtering techniques that business can take to reduce unwanted email.

Bob Boucneau – a senior messaging architect at Sendmail with previous experience at BEA Systems – ....

Special Report on Modernizing Messaging Infrastructures [ Source: Sendmail ]
November 2008- Sendmail's "Special Report on Modernizing Messaging Infrastructures" features a Gartner research note titled "Signs Indicate a Train Wreck Is Coming, Unless You Modernize IT" (Scott. D. Nelson, Valentin T. Sribar, and Andy Kyte, August 27, 2008) and success stories about how Sendmail customers have avoided potential IT messaging infrastructure train wrecks.

In this research note, Gartner outlines the top indicators of a potential IT train wreck in its response to the central question, ....

Help Desk Authority [ Source: ScriptLogic ]
November 2009- Help Desk Authority is an industry leading help desk software solution for tracking tickets and shortening the lifecycle of help desk issues. This easy-to-install solution enables your help desk staff to manage end-user issues and keep them from falling through the cracks.

With proven scalability, user self-service, extensive customization and Web and Windows interfaces, this solution delivers the tools that help desk professionals need the most.

Whether your help desk needs ....

When Should You Hire A Mainframe Systems Consultant? [ Source: Longpela Expertise ]
September 2009- As mainframe technical skills become increasingly hard to find, many organizations are struggling with their mainframe-related problems and projects. In particular, high-caliber senior systems-related skills are exceptionally rare, and for some organizations unattainable. This white paper discusses how consultants can be a viable, cost-effective way of accessing mainframe systems skills. It examines mainframe consultants, how they can be a good or bad choice, how to find the best consultants, and how to get the most ....

Solutions for 21st Century Healthcare [ Source: 3Com ]
September 2009- To significantly improve the delivery of healthcare, an impressive arrange of new technology solutions are being introduced daily. 3Com designs solutions that deliver unique price/performance value, reduce complexity to facilitate healthcare delivery and ensure security to protect investments, resources and information.

In this case study, learn how 3Com can help you enhance patient care by maximizing business continuity, security, and productivity.

Right-Sizing Your Power Infrastructure [ Source: Eaton ]
November 2009- Data centers today are undergoing unprecedented change, as new technologies such as virtualization, cloud computing, and voice over IP help lower operating costs, conserve floor space and simplify management.

Yet those same technologies are also impacting the data center power chain in significant and varying ways. Some companies, for example, consolidated their servers only to find themselves with more energy and cooling capacity than they need. Others installed hot, high¬ density blade servers only ....

Comprehensive Network Access Control [ Source: 3Com ]
September 2009- The isolated corporate network is a thing of the past. Workers armed with laptops and wireless technology means the enterprise network has no boundaries. The modern enterprise network serves not only employees but also customers, partners, contract works and guests. Each with their own role and information access requirements.

This paper outlines a solution that addresses the comprehensive requirements for identifying and controlling network users with features like host posture checking, authorization, monitoring and ....