Date: December 2008
Type: White Paper
Overview: As a network administrator, you are responsible for your organization's PCs, routers, and switches. If anything goes wrong, it's your fault. This is where good troubleshooting skills are in high demand. First, and foremost, don't panic. A calm mind can identify the problem and approach the problem with a systematic method. Sometimes, if you have been working with the problem for a long time, walk away, and look at it after taking a break; you might see that some things you missed. Use the buddy system; have someone else look at the problem. This troubleshooting white paper examines some common troubleshooting problems and solutions that, as a network administrator, you should know.
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