Authored on: Jan 13, 2012
The success of communication service providers depends on their ability to successfully collaborate and align their business processes with multiple enterprises, including retailers, content partners and supply chain parters. These organizations are also faced with the urgent need to manage a myriat of relationships within and beyond the communications ecosystem. Many are turning to end-to-end order management (OM) systems to evolve their services.
This white paper will help understand the impact of inefficient ordering systems, learn the critical components of next-gen end-to-end OM and provides a complete vendor analysis of Sterling Commerce (an IBM company).