North Shore Credit Union - An Opportunity for Growth through Technology Change
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Overview: Banking on the importance of ‘member intimacy,’ North Shore Credit Union (NSCU) is transforming the traditional banking experience with an approach that is more closely aligned with a visit to the spa than a financial institution. Headquartered in one of BC’s most affluent neighbourhoods,
this customer focused approach has resulted in an enormous influx of new business and asset generation for NSCU.
Moving away from a completely outsourced model, NSCU has recently adopted the TEMENOS T24 banking system. While NSCU relies on vendor partnerships to manage their payment and network data center, switch technology maintenance, and the reliability of their new core banking platform, the Credit Union is accountable for the overall seamless functionality and compatibility of all these components. With the deployment of INETCO Insight, NSCU has been able to:
• Guarantee a risk-free migration to a new banking platform
• Gain visibility into the performance of partners responsible for various components of the ATM and POS payment transaction channels
• Establish real-time alerts to quickly meet regulatory compliance for POS, ATM and debit card transaction fraud prevention
“We couldn’t have migrated to our new banking platform unless we could prove we were able to manage the operational and service disruption risk associated with new technology roll-outs,” says Fred Cook, CIO of North Shore Credit Union. “INETCO Insight gave us the quickest and most lightweight solution to real-time transaction monitoring. The INETCO tool contributed toward our whole strategy in a positive way."