Top Considerations for Moving to a Cloud Delivery Model for ITSM


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Source: BMC Software
Date: October 2013
Type: White Paper
Rating: (0)

Overview: Software-as-a-service is more than just a cloud-based delivery model - it's a new approach to service that lets companies optimize utilization of in-house IT resources while providing service more effectively. But is SaaS-based IT service management (ITSM) right for your organization?

This paper discusses key considerations for moving from a traditional software delivery model to SaaS. Topics include:

How to decide whether in-house ITSM or SaaS is the right choice for you, including factors such as available IT resources, your capital and operational budgets, and your functional requirements.

Identifying the key drivers for SaaS adoption and determining how relevant they may be for your organization.

Understanding your requirements for flexibility in how and when you transition to SaaS delivery.

Why you might need to move over time among on-premise, SaaS-based, and fully outsourced ITSM models, and how to identify solutions that make this possible.

Elements of an effective SaaS delivery model for ITSM, from tools to database to integration.

How to address security-related concerns with a SaaS model.

Defining the vision for your ITSM strategy moving forward, and ensuring that the solution you deploy will be able to support it.

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