Authored on: Jul 24, 2013
Download Service delivery monitoring is a critical enabler that IT infrastructure and operations (I&O) leaders must invest in to foster the transition from IT to business technology (BT). In this report, Jean-Pierre Garbani at Forrester Research provides insights into this and other major trends in monitoring solutions and answer several key questions that IT leaders are asking: What should we monitor? What monitoring techniques can we apply? How should we select a solution, given where on the path we are, that satisfies our immediate needs without compromising future ones?