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Overview: The State of Infrastructure: Remote Management Gains Traction, an exclusive research study conducted by TechWeb, reveals that the market for remote infrastructure management (RIM) services is growing - especially in these tight economic times - as more companies turn to the remote delivery of services (often from lower cost sites globally) to increase businesses efficiencies and effectiveness, and to control costs without hurting performance or increasing full-time staff. Common services provided include mainframe, network (voice and data services), help desk services and many others. Buyers like the idea that they can lock into outsourcers’ core competency in handling these matters. And the ability of service providers to deliver on their promises has certainly matured since their beginnings earlier this decade. Today, providers deliver services through highly trained, certified engineers from network operation centers (NOCs) that are designed to withstand just about any force nature can throw at them. In addition, many RIM providers today have multiple world-class NOCs operating throughout the globe, including locations in the US, India and Asia Pacific.
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