UBM: TECH DIGITAL RESOURCE LIBRARY

Forrester Case Study: Understanding the Benefits and Payback of Real-time SLA Tracking

Mar 01, 2011

Download In this 3-year study, Forrester evaluated the implementation of CA Oblicore Guarantee, a real-time SLA tracking solution, to understand the financial impact and return on investment (ROI) realized by Catholic Health East, a multi-institutional health care system. Download this report to get details on the favorable ROI achieved, and to learn what other organizations are likely to see similar beneficial results with this solution.


Whitepaper

American Society for Quality