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Overview: Bakrie Telecom is the fastest growing telecommunications operator in Indonesia and the country’s first fixed wireless telephone service provider. The company’s challenge was to address specific technology obstacles impeding the speed, flexibility and quality of the customer service experience, including an ageing PBX, multiple telephone numbers, and an infrastructure lacking the scalability to keep pace with company growth. As Bakrie Telecom’s voice communications platform and the foundation for its contact centre operation, Nortel provided its Meridian 1 Option 11C digital PBX. Supporting from 60 to 800 users, the Option 11C delivers advanced applications and carrier-grade, five-nines reliability for traditional voice and VoIP.
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