Nortel Network Case Study: NCI Business Centres
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Overview: As a key part of its business centre proposition, NCI provides its customers with managed telephony services. But with its existing PBX solution, NCI was unable to offer the level of functionality needed to help its business customers achieve real competitive advantage. Nortel was invited to help NCI solve its efficiency problems and provide low-cost IP telephony services that would give cutting-edge performance and flexibility to the companys business customers. Nortel delivered a suite of hardware and software solutions designed to help NCI achieve its strategic objectives.