Nortel Network Case Study: Emergency Management and Research Institute (EMRI)


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Source: Nortel Networks
Date: January 2008
Type: White Paper
Rating: (2)

Overview: India’s non-profit Emergency Management and Research Institute (EMRI) have launched the country’s first ’Call 108’ emergency services contact system, powered by solutions from Nortel. The company’s challenge as to enable a quick and comprehensive emergency response, a reliable technology solution that was scalable for growth and provided extra reliability mission-critical emergency scenarios was required. Nortel’s solution enables callers to dial ’108’ and be instantly connected via a Nortel Meridian 1 Option 61C PBX to a Nortel Communication Server 1000 IP PBX for immediate routing to one of EMRI’s communications officers in Hyderabad using Nortel’s Contact Center Manager Server technology.

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