Nortel Network Case Study: Emergency Management and Research Institute (EMRI)
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Overview: Indias non-profit Emergency Management and Research Institute (EMRI) have launched the countrys first Call 108 emergency services contact system, powered by solutions from Nortel. The companys challenge as to enable a quick and comprehensive emergency response, a reliable technology solution that was scalable for growth and provided extra reliability mission-critical emergency scenarios was required. Nortels solution enables callers to dial 108 and be instantly connected via a Nortel Meridian 1 Option 61C PBX to a Nortel Communication Server 1000 IP PBX for immediate routing to one of EMRIs communications officers in Hyderabad using Nortels Contact Center Manager Server technology.