Nortel Network Case Study: FXCM (Forex Capital Markets LLC)
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Overview: A few short years after it pioneered foreign currency exchange trading at the retail level, FXCM had built a customer base of over 78,000 individuals and institutions. Tasked to solve FXCMs critical communications problems, Ivan Brightly began by querying his colleagues in the financial markets community. They recommended Nortel. Together with networking partner NetVersant Solutions, Nortel provided a comprehensive IP-based telephony and IP Contact Center environment. One of the greatest benefits is the ease with which extensions can be added, or have their physical location changed, on the CS 1000.