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Overview: Once a decision has been made to improve service by adopting ITIL frameworks and best practices, a plan must be developed to implement the changes to the organizations. The risk of a full implementation is that some processes may not operate immediately as expected and therefore impact business processes. Other ITIL proponents feel that IT and business leaders should choose a staged approach when implementing the ITIL framework and best practices because the impact of change on the organization is overwhelming. This TeamQuest paper more closely examines the conservative staged approach.
The Forrester Wave™: Complex Event Processing (CEP) Platforms, Q3 2009
Forrester Research, Inc. has named the Progress® Apama® complex event processing (CEP) platform as a standout leader in "The Forrester...
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