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Overview: Make no mistake, the transition to ITIL (IT Infrastructure Library) for most IT organizations takes time. To make sure a more successful ITIL implementation, one needs to be sure to take an incremental, people-oriented approach that provides a solid road on which to make the journey. This road, grounded on ITIL principles and built on BSM solutions, grants a structure that directs IT staff in the right direction, facilitating the desired behavioral changes required to transition to ITIL.
Breakthrough Event & Fault Management for the New IT
The last twenty years have seen the complexity of enterprise and telecoms service delivery infrastructures grow beyond the economic viability of...
Solutions for 21st Century Healthcare
In this case study, learn how 3Com can help you enhance patient care by maximizing business continuity, security, and productivity.
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