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Six Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL

Date: January 2008
Type: White Paper
Rating: (0)

Overview: Make no mistake, the transition to ITIL (IT Infrastructure Library) for most IT organizations takes time. To make sure a more successful ITIL implementation, one needs to be sure to take an incremental, people-oriented approach that provides a solid road on which to make the journey. This road, grounded on ITIL principles and built on BSM solutions, grants a structure that directs IT staff in the right direction, facilitating the desired behavioral changes required to transition to ITIL.


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