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Overview: BMC Performance Manager is tightly integrated with BMC service support solutions. As a result, when it issues a proactive alert indicating that a problem will occur, the business relevance of the impending problem is identified, allowing service desk associates to work in the sequence of business priority rather than the traditional first-in, first-out approach. This paper: Explains why the incident and problem management solution should be proactive; Discusses the criteria that a proactive solution must meet; Presents the BMC Performance Manager approach to meeting the criteria and Describes how one can reduce the costs and improve the quality of service
Breakthrough Event & Fault Management for the New IT
The last twenty years have seen the complexity of enterprise and telecoms service delivery infrastructures grow beyond the economic viability of...
Solutions for 21st Century Healthcare
In this case study, learn how 3Com can help you enhance patient care by maximizing business continuity, security, and productivity.
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