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Overview: BMC Performance Manager is tightly integrated with BMC service support solutions. As a result, when it issues a proactive alert indicating that a problem will occur, the business relevance of the impending problem is identified, allowing service desk associates to work in the sequence of business priority rather than the traditional first-in, first-out approach. This paper: Explains why the incident and problem management solution should be proactive; Discusses the criteria that a proactive solution must meet; Presents the BMC Performance Manager approach to meeting the criteria and Describes how one can reduce the costs and improve the quality of service
The Forrester Wave™: Complex Event Processing (CEP) Platforms, Q3 2009
Forrester Research, Inc. has named the Progress® Apama® complex event processing (CEP) platform as a standout leader in "The Forrester...
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