Authored on: Jan 13, 2012
The increasing reliance on web-based applications has had significant unintended consequences. As direct customer interactions have shifted from business owners to IT, business managers now have limited visibility into the online experiences of their customers while IT teams find themselves directly responsible for the success of customer transactions. Now more than ever, it�s important that these teams work collaboratively to ensure customer satisfaction.
For many organizations, the success or failure of the business depends on end users� ability to interact well with their web applications. Transactions must be completed quickly and efficiently in compliance with Service Level Agreement (SLA) and Operation Level Agreement (OLA) parameters. And anything less than superior application performance can have immediate and severe consequences. When performance incidents occur, your teams need to know in real time which customers are being affected, the nature and severity of the problem, the business impact, which systems are affected, the likely cause, and who to call for fast remediation.
The key to success is an application performance management strategy that monitors end-user experiences and application performance from a transaction perspective. Only then will business and IT teams achieve reliable service delivery that is optimized to meet business objectives and the rigorous demands of customers. By allowing enterprises to securely unify and simplify complex IT environments, application performance management enables systems, processes and people to work in sync across the enterprise.