FaThumb: A Facet-Based Interface for Mobile Search

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Source: Association for Computing Machinery

Date: January 2008

Type: White Paper

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Overview: Moving from the results of a web survey carried out in early 2006 the authors identified the main challenges in IT change management as planning and scheduling of changes; high number of emergency changes and ill-definition or wrong scoping of request for changes. This paper addresses the problem of planning and scheduling changes taking business considerations into account, following a Business-Driven IT Management (BDIM) methodology. The authors sketch a reference architecture which follows the principles of BDIM, comprising of a mathematical model linking IT availability metrics to business objectives.

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