The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Center and Across the Enterprise
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Overview: Winning depends on each player being a highly skilled specialist in their role. This paper explains service oriented communications, a business concept that moves the game of enterprise communications to the World Cup level. Self-contained communication applications that once played every role are now moving toward a team approach, where the specialist at a given function provides that function as a service to the other applications on the network. This advance is known to information technology professionals as a service oriented architecture, or SOA.