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Overview: About 10 percent of the typical workforce falls into the category of "Difficult People." The effects they have on the organization vary greatly, but usually involve low moral, increased conflict, change in group attitude, intimidation, insults, team demoralization, decreased productivity, rising costs, increasing project risks, and/or a tax on resources. This white paper describes some of the more common types of difficult people and provides you with tips on how to handle them.
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