BSM: What It Is and Why You Should Care
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Overview: Business Service Management (BSM) is a relatively new term in the IT management community but it has already become a buzzword. This white paper explains what BSM is and how it can benefit your organization. Learn how you can obtain significant real value in a relatively short period of time if you follow the four-step BSM model. Understand why it's important to think and talk about the long term. This white paper also explains the goals of BSM.