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Overview: Business Service Management (BSM) is a relatively new term in the IT management community but it has already become a buzzword. This white paper explains what BSM is and how it can benefit your organization. Learn how you can obtain significant real value in a relatively short period of time if you follow the four-step BSM model. Understand why it's important to think and talk about the long term. This white paper also explains the goals of BSM.
Nucleus Research ROI case study with Google Message Discovery
A leading medical products provider adopted Google Message Discovery, an on-demand message discovery service, to improve productivity of its IT staff,...
Leadership in e-Learning
It’s never been more important to develop leadership skills in IT organizations and the business at large. Continuing the nurture technical and business talent at all levels of the organization...
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