HealthTrans Streamlines Claims Processing, Improves Customer Satisfaction with Splunk
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Overview: HealthTrans, the fourth-largest pharmacy benefits provider in the U.S. (by claims volume), delivers member claims processing services to customers of healthcare benefit plans. The infrastructure supporting HealthTrans' claims processing environment is complex and diverse in terms of hardware, software and OS heterogeneity. In addition, the company supports multiple UNIX "flavor", Windows environments, Apache, custom applications, and a variety of Web and Java application servers.
Few tools provide end-to-end visibility and monitoring across such a diverse technology portfolio. When the IT team determined the need for a new tool, they downloaded Splunk and saw immediate value. Splunk allowed HealthTrans to reallocate headcount, lower the troubleshooting time per transaction, and save SAN space by archiving to Splunk. Read more about HealthTrans' hard and soft ROIs by integrating Splunk into their IT infrastructure.