by SAP AG
Feb 01, 2011
Download In this white paper from SAP, Forrester evaluates four methods you can use to measure the business value of IT. Learn how you can account for more than simple financial metrics like ROI, IRR, or NPV. See how you can capture valuable, intangible benefits like revenue potential, strategic fit, and improved customer satisfaction. Business management software from SAP helps support operational excellence, profitable growth despite tighter margins and better customer relationships.