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Overview: Who cares about attrition? If it concerns the effort involved in hiring 30-50 percent of the workforce every six months, human resources does. If it concerns the length of time it takes for new hires to become adequate, supervisors do. The lifecycle approach is based on addressing different attrition factors at different stages of the agent lifecycle. Solving the challenges at each stage requires different tactics, but the underlying strategy for each relates to the larger goal of retention.
Simplifying the Management of Tier 1 ERP Systems for Mid-Sized Companies
When CEOs, CFOs and CIOs of mid-sized companies face the prospect of transitioning to a top-tier enterprise application system,...
Leadership in e-Learning
It’s never been more important to develop leadership skills in IT organizations and the business at large. Continuing the nurture technical and business talent at all levels of the organization...
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