Authored on: Jan 27, 2012
In an increasingly competitive market for financial services, community banks and credit unions have a unique advantage: the ability to offer personalized, �hometown� service. As strong as that advantage is, however, it can evaporate in an instant if the organization�s technology is unreliable. How long do you think members would stick with their local credit union if, for example, its online payment system was unavailable�even once�when they want to transfer funds or check their credit card balance?
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