Authored on: Jul 23, 2012
Productivity is critical in today's claims processing organizations, and there's no shortage of systems and methodologies to improve it! While helpful, these systems overlook the most important resource in claims processing-the people who perform the work.
In this eBook, Verint Systems takes a closer look at the opportunities for improved efficiencies left on the table by current technology and practices. Verint explains how workforce optimization solutions, adapted specifically for back-office operations, are now available to help insurers process more customer transactions with fewer resources, reduce turnaround times and costs, improve bottom-line profitability and customer satisfaction, and more.