Forrester Total Economic Impact™ Study: Okta Identity Management Service
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Overview: For this October 2012 study, Okta commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying Okta On-Demand Identity and Access Management service. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Okta on their organization. For this study, Forrester conducted an interview with one existing Okta customer.
The analysis showed that Okta benefited the organizationís IT staff with productivity savings from automated provisioning and deprovisioning and with reduction of service desk requests due to password resets and forgotten URLs. Users saw increased productivity because of improved access to applications from any device in any location. The analysis found that the interviewed organization of 1,100 employees experienced the risk-adjusted ROI, costs, and benefits shown in detail in this paper.