Remote Call Center Security


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Source: PhoneFactor
Date: February 2009
Type: Case Study
Rating: (2)

Overview: Call centers continue to move toward the cost-effective business model of at-home agents to maintain an onshore work force, but there is an increased risk of a security breach associated with at-home workers operating on their own equipment across unknown networks.

Depending on the industry served, call centers must meet any number of strict standards for maintaining password security. Many two-factor authentication systems are difficult and expensive to implement and administer, leading to limited adoption.

Learn how truly secure, cost-effective two-factor authentication can be easily implemented and supported within a remote call center environment.

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