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Overview: Call centers continue to move toward the cost-effective business model of at-home agents to maintain an onshore work force, but there is an increased risk of a security breach associated with at-home workers operating on their own equipment across unknown networks.
Depending on the industry served, call centers must meet any number of strict standards for maintaining password security. Many two-factor authentication systems are difficult and expensive to implement and administer, leading to limited adoption.
Learn how truly secure, cost-effective two-factor authentication can be easily implemented and supported within a remote call center environment.
Application Security’s Role in FISMA Compliance
The Federal Information Security Management Act of 2002 provides a comprehensive framework for ensuring effective information security controls for all federal information and assets....
State of Internet Security
Email only makes up about 15% of incoming malware - It's the other 85% that comes via the Web that needs your attention. Learn to effectively protect your enterprise...
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