Your Playbook for Creating a Winning Data Transmission Service
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Overview: When trying to grow into a Transmission Service—as opposed to simply being an IT function—the IT team gains new respect and influence as they bring increased value to the business. Normally, the primary goal of any data transmission department (or file transfer, or network operations, etc.) is to move large batch files between different systems. Since transactions and other data in the files represent significant revenue, the role of the team in ensuring delivery. The problem is, moving files and ensuring delivery, is getting tougher every day. There are other hurdles, too. More files are headed for more places, on different platforms, each with varied automation and scheduling mechanisms and requirements. High-profile security breaches intensify concerns about security. Lack of visibility is forcing IT staff to spend resources tracking down problems at the same time that they are being asked to do more. Today's "on-demand" customers expect higher levels of service. They insist on lower failure rates and shorter time to resolution. They want self-service tools that allow them to track their files. All of these expectations are being quantified in detailed service-level agreements, with penalties for missing the commitments. Leading IT departments are becoming service oriented. Think of service-oriented architecture, enterprise service bus, and Web services as trends that point to the direction IT is headed. Today’s leaders are upgrading their file transfer department into a Data Transmission Service.