Self-Service Password Management
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Overview: In today's complex IT environments, users typically have multiple passwords to manage for a variety of applications or access levels. Eighty percent of all users have three or more passwords to manage, but many more are possible depending on their access needs. Users end up jotting passwords on note paper, thus threatening the security of the system, or they simplifying life by reusing passwords or choosing weak ones where the system permits, even though these are unsafe security practices. Quite simply, password practices that improve security are by their nature burdensome to the user. Yet password security remains a cornerstone of system security: As much as 80 percent of security breeches are the result of system infiltration facilitated by use of a password. The strict requirements that are in the best interests of the organization result in passwords best designed to be forgotten by busy and distracted users. With 30 percent of all help desk calls being about password issues, and costing $30 to $60 per call, a cost- and time-saving solution is needed. The solution that has evolved for this problem is the self-service password reset utility. This whitepaper discusses strategy and implementation of self-service password management.