Alleviating Password Management Demands on Your IT Service Desk
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Overview: This paper from BMC Software describes the role of password management, including overall support management capabilities, solution economics, and customer and IT service staff satisfaction levels. Discuss the benefits of user self-service. Explore the value of fully integrating password management into a comprehensive service desk solution. Organizations large and small have adopted passwords as the primary method to authenticate users. While this provides a dependable way to secure access, it also raises significant password management challenges for end users and IT support staff. The complexity of the IT enterprise presents users with a vast number of applications requiring diverse authentication criteria.