Customer Service Portal Taps Microsoft's .Net 3.5 [ Source: Fulcrum Logic ]
October 2008- A Web-based customer portal built on Microsoft's .Net 3.5 platform is helping an insurance industry giant with customer retention and brand management.

Fulcrum Logic’s proven delivery capability and strong commitment to leverage the right skills in the right place at the right time and cost resulted in a highly successful collaborative effort with the client team. While combating aggressive timelines, Fulcrum mobilized a committed team structure comprising business, technical and subject matter experts ....

Prepaid Telecommunications Fraud - Techniques And Detection [ Source: Fair Isaac ]
January 2008- Telecommunications fraud costs carriers billions of revenue dollars annually. With the introduction of 2G, 2.5G, and 3G technologies, many people in the telecom carrier community believe that their future potential fraud will be substantially mitigated. Many forms of technical fraud are becoming less feasible and cost effective for the fraud criminal element. Fair Isaac Fraud Analytics provides unified fraud detection platform. It detects many complex types of fraud, such as technical and subscription fraud.

Your Intellectual Property Deserves Iron-Clad Security from Your Outsourcer [ Source: Long Circle ]
May 2008- IP-based businesses now represent the largest single sector of the U.S. economy and, according to the U.S. Commerce Department, intellectual property theft costs U.S. businesses an estimated $250 billion per year and 750,000 American jobs. An outsourcer is not only tasked with R&D development, but equally important, is expected to keep that intellectual property safe. No company can afford to do business with an outsourcing vendor that bypasses or takes shortcuts with security. As ....

On-Demand IT Asset Management: What It Is, Why You Need It, and How You Can Benefit [ Source: SAManage ]
March 2008- This paper explains what IT Asset Management is and how it could benefit every organization. The paper highlights IT asset management (ITAM) solutions that can help organizations gain greater control over the various components within their IT architectures. ITAM systems have been so effective at helping companies derive greater value from their IT investments that the demand for such solutions continues to accelerate at a rapid pace.

The New Paradigm Of Disaster Recovery And Business Continuity For The Small And Mid-Size Business [ Source: Cornick, Garber & Sandler, LLP ]
November 2009- This paper translates those disaster recovery methodologies employed by the big companies into more cost-efficient measures that many small to mid-size businesses can implement easily. The paper is primarily aimed at IT managers of small or mid-size companies who have to contend with budget limitations when designing and implementing a disaster recovery and business continuity plan.

Considering Moving IT To The Cloud? Top 10 Things You Should Know [ Source: Acumen Solutions ]
December 2009- Cloud computing is a style of computing in which dynamically scalable and often virtualized resources are provided as a service over the Internet. Organizations moving to the cloud must consider the challenges, which include data security, rapid adoption, integration with legacy systems, IT governance, and change management. This document provides a check list of the top 10 things that companies should consider before moving any of their IT services to the cloud.

Add Dark Fiber to Reduce Telecommunications and Infrastructure Costs [ Source: Sunesys, LLC ]
January 2010- Dark Fiber overcomes today’s monumental telecommunications challenges and stabilizes the cost of your wide area networks.

Download the Dark Fiber FAQs to obtain the answers to your burning questions surrounding Dark Fiber.

Click here to discover how Dark Fiber:

• Simplifies Network Architecture
• Provides Unparalleled Reliability
• Reduces Network Management Costs
• Removes the Complexity from Infrastructure Management

Find out how Dark Fiber Reliability compares to traditional ....

From Fighting Fires To Affirming Allies: Vendor Relationship Management [ Source: Novus Origo ]
December 2009- Executives are spending escalating portions of their time on fewer essential business-building activities as a result of the ever more complex and costly issues that undoubtedly arise within contracted vendor relationships. By securing the services of an experienced vendor relationship manager to practice their expertise and ease executive burden, leadership will no longer feel hindered in their efforts to generate effectual change.

10 Steps for Reducing Contact Center Expenses [ Source: Citrix ]
March 2009- A slow economy is the perfect time to take stock of contact center operations. In fact, you probably can’t afford to put it off any longer. Rain or shine, customers expect the same service quality, which means you’ve got to find ways to stretch your budget and operate more efficiently. This Forrester Research white paper provides 10 strategies you can implement immediately to improve contact center performance while reducing expenses.

Applying Remote Support Technology for Maximum Impact [ Source: Citrix ]
August 2009- Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users’ desktop to effectively diagnose and resolve the issues. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.