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Overview: The ongoing global financial crisis is a concern for everyone in almost all industries: fear of lost jobs, foreclosed homes, and bankrupt businesses. About 20% to 40% of revenues from offshore outsourcing companies are tied to the financial services industry. With its collapse, companies have been forced to look to other vertical markets. Who wins and who loses from the crisis? In addition, in what ways can a company use BPO services to consolidate its position in this crisis-affected market? This white paper provides answers, together with some updates on the evolutions of the BPO industry since the beginning of the financial crisis.
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