(0)
Overview: Business Process Outsourcing (BPO) is a common practice these days: from front office to back office, HR to accounting, offshore to near shore. However, benefits of reduced cost aside, you need to provide outsourcers with access to some of your most sensitive corporate data assets. So, along with the benefits of BPO comes an increased risk to data. If you cannot protect your data, you put your business at risk. However, if you constrain the use of data too much, you can paralyze the outsourcing effort, and your business. So how do you align your outsourcing effort with business goals while protecting the data? This white paper aims to give you some practical tips on what to ask and to expect in an outsourcing relationship, in terms of security.
Improving Customer Retention and Satisfaction
It is 5 times more expensive to acquire a new customer than to retain an old one. Good customer support is crucial when it comes...
Survive and Thrive in 2009
Virtually any IT or engineering department can find ways to reduce not only operating costs but also capital investment while maintaining and even improving service levels. Technology executives can drive...
|
