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Overview: The requirements for the advanced planning and design of a skilled retained organization are paramount to the success of any outsourcing relationship, and should be facilitated early on in the outsourcing process. Additionally, key success factors in the design and implementation of a retained organization include: the ability of the team to operate against new processes and methodologies, having a clear understanding of what transactions are being outsourced, properly selecting retained resources based on skills and requirements, the understanding of all knowledge transfer requirements, and the ability to provide strong leadership to implement communications and change management.
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