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Overview: The requirements for the advanced planning and design of a skilled retained organization are paramount to the success of any outsourcing relationship, and should be facilitated early on in the outsourcing process. Additionally, key success factors in the design and implementation of a retained organization include: the ability of the team to operate against new processes and methodologies, having a clear understanding of what transactions are being outsourced, properly selecting retained resources based on skills and requirements, the understanding of all knowledge transfer requirements, and the ability to provide strong leadership to implement communications and change management.
From Fighting Fires To Affirming Allies: Vendor Relationship Management
Executives are spending escalating portions of their time on fewer essential business-building activities as a result of the ever more complex...
Survive and Thrive in 2009
Virtually any IT or engineering department can find ways to reduce not only operating costs but also capital investment while maintaining and even improving service levels. Technology executives can drive...
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