Quantitative Vendor Comparison Technique for RFP or RFI [ Source: Infosys Technologies Ltd ]
September 2010- Clients are looking into the marketplace more often nowadays to buy a product or solution, rather than building it on their own. So it is extremely important for clients to follow an effective and efficient vendor selection process. In this article, I have presented a quantitative methodology to determine the best-fit vendor based on numerical scoring of vendor’s response to a RFP or RFI. In this approach, a total score in “vendor points” is ...

Seven Tips for Optimizing IT Costs [ Source: Digital Fuel Technologies ]
May 2010- Optimizing IT costs requires the ability to analyze IT service cost, utilization, alternatives, and business priorities together with flexible analysis and the ability to quickly explore what-if scenarios. This gives you the power to make intelligent decisions about investing in IT services that provide the greatest business value. Learn how to apply IT cost optimization to your hardware and software initiatives and service levels, through IT cost management.

Realizing Business Value through Collaborative Document Development [ Source: Value Prism Consulting ]
October 2009- Collaborative Document Development is a business process that is common to organizations across all industries and all functional areas. In every business, information is communicated through reports and presentations - documents which are used in decision making at every level within an organization.

Collaborative Document Development describes how process stakeholders collaborate, create content, review content, revise content, publish final drafts, and archive important business documents. This paper describes how groups from a variety ...

Improving Bottom Line Performance Through Precision Forecasting And Scheduling [ Source: GMT Corporation ]
March 2009- Whether in a contact center or bank branch environment, workforce managers everywhere face the constant challenge of balancing the yin and yang priorities of service levels and labor costs. This is especially true in today's economic environment where inaccurate forecasts can lead to poor scheduling decisions and can have dramatic impact on bottom line profitability. In this guide, GMT Corp. analyzes how to improve bottom-line performance in contact centers and bank branches through precision forecasting ...

Gartner Magic Quadrant for MPS [ Source: HP ]
August 2011- Organizations that manage their printer, copier, scan and fax fleets can save between 10% and 30% of their total print costs - and by improving paper-based processes, can save even more.<br><br> See what Managed Print Service providers fit into Gartner's "Magic Quadrant" - those category leaders who display both completeness of vision and ability to execute.

Business continuity: How to increase workforce resiliency during disasters [ Source: IBM ]
February 2012- What would happen to your business if your workers were unable to perform their jobs due to natural or manmade disasters? This paper shares five critical areas in which IBM can help you build human factors into your continuity strategy to help ensure that your workforce and your business remains resilient in the face of adversity.

Service. Smarter. Service in the age of the customer [ Source: IBM ]
January 2012- Today's consumers are typically better informed and more vocal with their praise or complaints, and they have multiple means to tell others how they feel. They often demand more. Not only before and during the purchase but after the transaction has been completed as well.<br><br> Forward-thinking businesses are putting the customer at the heart of business activities. That's why the smarter commerce approach from IBM considers the entirety of ...

Practical Advice for Streamlining Business Continuity and Disaster Recovery Solutions [ Source: Riverbed ]
January 2012- To succeed and thrive, today's organizations must create network environments that enable them to continue operations or recover in the shortest possible time. This paper provides practical advice for maintaining a functional DR strategy, and for streamlining business continuity solutions.

Managed Service for Visual Communications [ Source: Dimension Data ]
December 2011- Managed Service for Visual Communications provides a solution for clients to not only implement and manage their technology investment, but to also address the challenges associated with user adoption.<br><br> The benefits for organizations wanting to use managed videoconferencing services are compelling:<br> &bull; Focus on core technologies<br> &bull; Reduce operational costs<br> &bull; Improved customer experience<br>&...

The Dollars and Sense of Online Backup [ Source: SunGard Availability Services ]
October 2011- IT functions in business are complicated enough. For the business majority, adding data protection expertise as a core competency simply does not make fiscal sense. Turning that function over to the leading solution in online backup and recovery-EVault-will save time, money and aggravation. Secure2Disk powered by EVault has the right online backup solution for companies that are serious about protecting business-critical data.