10 Steps for Reducing Contact Center Expenses


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Source: Citrix
Date: March 2009
Type: White Paper
Rating: (0)

Overview: A slow economy is the perfect time to take stock of contact center operations. In fact, you probably canít afford to put it off any longer. Rain or shine, customers expect the same service quality, which means youíve got to find ways to stretch your budget and operate more efficiently. This Forrester Research white paper provides 10 strategies you can implement immediately to improve contact center performance while reducing expenses.

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