Customer Service Portal Taps Microsoft's .Net 3.5
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Overview: A Web-based customer portal built on Microsoft's .Net 3.5 platform is helping an insurance industry giant with customer retention and brand management.
Fulcrum Logicís proven delivery capability and strong commitment to leverage the right skills in the right place at the right time and cost resulted in a highly successful collaborative effort with the client team. While combating aggressive timelines, Fulcrum mobilized a committed team structure comprising business, technical and subject matter experts to navigate cross-project integration issues.
Based on the latest Microsoft .Net 3.5 framework and with a multi-box deployment in a Windows 2008 environment, Fulcrum developed the portal to integrate with legacy IBM systems and provided on hand visibility for the insurance agents to track service requests posted by customers and follow up on them.